Here’s a few of our most frequently asked questions! If you’ve still got more questions, contact our team on firstname.lastname@example.org or call 1300 75 66 99
Q: Can I pay with cash?
A: The O’Brien Icehouse is a cashless venue and will only be accepting EFTPOS at all transaction points. We recommend pre-booking your tickets through our website prior to arrival, however, tickets may still be available at the door and payment must be through EFTPOS.
Q: Can I bring my own food?
A: The Icehouse does not permit outside food into the venue due to our health and safety standards and the allergen risks associated. In the case of severe allergies, please contact our team directly on email email@example.com
Q: Does the Icehouse validate parking?
A: Unfortunately, this is not valid anymore. Parking in the District Docklands is inexpensive and convenient, with prices starting at $4. You can find out more here, parking.
Q: How often does the ice get resurfaced?
A: We resurface the ice every day approximately every 1 to 1.5 hours, depending on how busy the rink is.
Q: What temperature the ice is at? Is it colder hard ice for hockey players or slightly softer for figure skates?
A: The ice is set at -3 for figure skating and -6.5 for hockey
Q: How much does it cost to hire a locker at the Icehouse?
A: Lockers cost $4 each and you can use it for up to 3 hours.
Q: Do you have staff trained in first aid at the Icehouse?
A: Great question! Our on-ice staff are all trained in first aid and ready to assist where needed.
Q: I’m not skating, why do I need to pay for a spectator ticket?
A: The $4 spectator fee covers the guests’ liability once in the venue. However, a bonus of the fee, you’ll receive a complimentary hot beverage from our cafe*.
*During cafe open hours.
Q: Is the bar open on RnB Fridays?
A: You can purchase alcoholic beverages from the cafe downstairs; however the St Moritz bar is not currently open.
Q; What’s your biggest skate size?
A: Size 14 men’s US is our biggest skate size.
Q; What’s your smallest skate size?
A: A toddlers size 7 is our smallest skate size.
Q: I would like to come and skate at the Icehouse but I’m in a wheelchair – is this possible?
A: Yes, this is possible and it’s more common than you might think! Entry is $10 for those in a wheelchair and can be bought from the ticketing counter at your arrival.
Q: How much is an Under 8’s session and what is included?
A: Pricing is $10 per person (adult and child are the same price) and this includes skates if they would like to use them. Also includes access to all equipment and activities in that session.
Q. I’ve booked online but didn’t receive a confirmation?
A: Sometimes our emails may end up in spam/junk folders, if it’s not in there, please email firstname.lastname@example.org to organise your tickets.
Q: I’ve purchased tickets but won’t be able to make it to that session?
A: We are unable to issue refunds for our limited capacity bookings; however, we may issue a credit for a future session. Please be aware we do not offer any credits for sessions that have passed or commenced. Please email email@example.com to organise credit.
Q. When do I need to arrive for my session?
A: You can arrive at any time to skate during your allocated session.
Q: I purchased tickets, but I want to change the date/session time.
A: If your session has not yet commenced or passed, please email firstname.lastname@example.org reschedule your ticket!
Q: Do I need to book? Can I purchase my tickets when I get there?
A: Due to our capped sessions, we highly recommend to pre-book your tickets to ensure you don’t miss out!
Q: Are you open on public holidays?
A: O’Brien Icehouse is open 364 days a year. The only day we close is Christmas Day. Make sure you check out our calendar for our public skating sessions! Find our calendar here, calendar.
Q: Does the Icehouse have facilities for disabled customers? Do you have bathroom hoists for when a customer needs to get changed?
A: Yes, our facility is DDA compliant and we also have a hoist and change table located on level one which is accessible via our lift.
Q: Do you sharpen skates? And how much does it cost? How long does it normally take?
A: The retail shop here at the Icehouse is run by Skaters Network Melbourne, who are our suppliers. Whilst you may see some familiar faces working in the shop, the store is fully owned and operated by Skaters Network Melbourne who are a separate legal entity to the O’Brien Icehouse. All stock and retailing is entirely operated and owned by Skaters Network Melbourne. As such, there are some new processes in place. (For afterhours sharpening, see below).
Please contact the Skaters Network team if you’ve got more questions!
Customers are welcome to contact Skaters Network Melbourne directly on:
0438 153 821
Q: Do the Stick and Puck sessions change each week?
A: Yes, they change week to week. We recommend keeping an eye on the website schedule for any updates. Find our calendar here: https://www.obrienicehouse.com.au/calendar
Q: How does the change room situation work at the Icehouse for teams/members etc?
A: Change rooms are mixed (as summer league teams are mixed) so should any person, male or female feel uncomfortable changing/showering in the same room as their mixed team we will make the level one change room available.
Q: Do you offer cheaper entry for groups of people?
A: We offer a community group discount, to find out if you’re eligible, click here: Community Groups
Q: How can I purchase gift vouchers for ice skating?
A: Yes, gift cards can be purchased in the venue or over the phone. These can be used for any type of purchase at the Icehouse. They have an expiration date of 1 year.
Q: I would like private skating lessons? What are my options?
A: The best way to book private lessons with our advanced level coaches is for them to look at the private coaches link on our website: Private Coaches
People interested in booking lessons with these coaches have to contact them directly as each coach organizes their own lesson schedules and their fees can also vary a little too. Or you may be interested in our Figure Skating Academy programs which are term based with a full fee paid at the start of the term: Figure Skating Academy
Q: Can O’Brien Icehouse sponsor me or my business?
A: You are welcome to complete our online donation request form here: Charity Partner
Q: What are the opening hours of the Igloo cafe and the St Moritz Bar?
A: Igloo cafe opening hours are as follows:
The St Moritz Bar is open for private functions and AIHL game days only